Telindus chooses Metastore & NetIQ Solution for VoIP

NetIQ and Metastore Enable Telindus to Ensure Service Delivery and Lower the Cost of IT Operations for their Managed VoIP Services.

ANTWERP, August 2009 – NetIQ Corporation, an Attachmate business, today announced that Telindus, a managed service provider (MSP) and division of Belgacom ICS, has partnered with NetIQ and Metastore, the Benelux NetIQ Value Added Distributor, to develop and ensure delivery of Telindus Managed Voice over Internet Protocol (VoIP) Services. With plans to support an estimated 100,000 phones, Telindus is expected to roll out one of the largest VoIP deployments in EMEA.

Telindus needed an enterprise-grade, scalable solution that could help maintain consistent performance, availability and quality of service across their VoIP environments. In addition to a reliable foundation, Telindus also needed a solution that would extend to support additional Unified Communications components and virtual infrastructure while lowering their total cost of IT operations over time.

“Like all MSPs, we support critical communications across large, demanding organizations that seek to reduce expenses, improve employee productivity and streamline business processes. To that end, ensuring that we consistently deliver managed services and perform as promised is a must for our success,” said Yves Vlamijnck, solution manager, Telindus. “We partnered with NetIQ and Metastore, as no other competitive solution could help us plan and test for a successful VoIP roll-out, manage the complete service and proactively improve quality of experience. Moreover, NetIQ and Metastore can fully support our future plans to broadly adopt virtualization technology and execute a holistic Unified Communications strategy.”

“Our established relation with Belgacom/Telindus as a client and NetIQ as key technology vendor, makes Metastore the perfect match-maker,” comments Leo Van Dongen, Metastore CEO. “Metastore project managers assume the rollout coordination responsability. Furthermore, our international presence guarantees local support in the Benelux  and France, where the project’s core data centers are located. Harald Zeeman, channel account manager Benelux at NetIQ, continues: “Metastore assumes its channel role through the line. Their financial, legal and operational commitment makes the deal real.”

By managing the entire VoIP lifecycle, including network assessment, pre-deployment, ongoing end-to-end monitoring, reporting and capacity planning, NetIQ VoIP solutions proactively detect quality of service, limit call degradation and provide quick diagnosis to ensure a consistent, exceptional end-user experience. NetIQ and Metastore will provide Telindus with best-of-breed network diagnostics, VoIP monitoring, network monitoring for day-to-day operations and management and professional services to ensure skill set transfer and optimal deployment roll out. Telindus will specifically leverage NetIQ VoIP technology to:

• Proactively monitor and manage service levels across state-of-the-art IP tele-service infrastructure.
• Troubleshoot business-critical issues experienced by customers operating Avaya, Cisco, Microsoft and Nortel environments.
• Gather capacity planning data to help determine optimal network traffic patterns and usage.
• Easily extend NetIQ® AppManager® capabilities to monitor and manage a number of additional network devices and legacy systems.

“For any MSP, lowering the cost of IT operations while maintaining the performance of business-critical applications is essential to running a successful organization. While converged communications technologies are ideal for today's distributed organizations, companies often deploy VoIP without fully understanding the impact of converging voice and data traffic on a shared network, potentially leading to dissatisfied users and system downtime,” commented Harald Zeeman. “By partnering with NetIQ and Metastore, Telindus will avoid the common pitfalls associated with VoIP deployments, and have the flexibility to extend their VoIP and Unified Communications offerings from a centralized management platform without compromising their business objectives.”

About Telindus

Founded in 1992, the company Belgacom has become the leader in Belgian telecommunications in just a decade. Landline telephones, mobile telephony, Internet access, call centers, telecommuting, the company is active on all levels and remain at the forefront of technological advancements. A presence that has been further strengthened via the January 2006 acquisition of the Belgian group Telindus, specialists in Internet networks. Please visit www.telindus.com.

About NetIQ

NetIQ, an Attachmate business, is a global leader in systems and security management. With more than 12,000 customers in over 60 countries, NetIQ solutions maximize technology investments and enable IT process improvements to achieve measurable cost savings. For more information on NetIQ’s portfolio of award-winning products for IT Process Automation, Systems Management, Security Management, Configuration Audit and Control, Enterprise Administration and Unified Communications Management, please visit www.netiq.com.

About Metastore

Founded in 1992, Metastore is an independent Value Added Distributor of IT Management solutions for medium and large organizations. It offers a portfolio of best of breed software solutions in System Management, Business Management and Security Management. The Metastore Group is headquartered in Antwerp, Belgium, with Sales & Competence Centres in Amsterdam & Oosterhout, Netherlands, Luxembourg and Paris, France. 

For more information regarding our products, services  and solutions, please visit http://www.metastoregroup.com.